Shipping policy

Shipping Policy

Thank you for shopping with us. This page outlines our shipping policies and procedures.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. During high-volume periods such as promotions or new releases, processing times may be extended slightly. We appreciate your patience during these times.

Shipping Methods and Costs

We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and selected delivery method.

Estimated delivery time for standard shipping is 3–5 business days.
Expedited options, including Next Day Air (Monday–Thursday only), are available where applicable.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking to update.

Lost or Stolen Packages

Hellonhood is not responsible for lost, stolen, or delayed packages once they have been handed off to the shipping carrier. Please contact the carrier directly with your tracking number for assistance.