Refund policy

Return & Refund Policy

All sales are final.
Due to the limited nature of our collections and made-to-order items, we do not accept returns, refunds, or exchanges. Please double-check your shipping information and order details before completing your purchase.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, you must contact us within 48 hours of delivery at orders@hellonhood.com. Include your order number and clear photos of the issue. We will assess the situation and provide a resolution if eligible.

Non-Returnable Items

• All products are final sale

• No returns or exchanges on promotional or discounted items

• Gift cards and digital products are not eligible for return

European Union Customers

If your order is shipped to the European Union, you are entitled to a 14-day cancellation period under EU law. Items must be returned in their original condition with tags and packaging. To initiate a request, email orders@hellonhood.com.

Refunds (Approved Exceptions Only)

If a refund is approved due to a verified issue, it will be processed to your original payment method within 10 business days. Additional time may be required by your bank or card provider to finalize the transaction.

For any questions, please contact orders@hellonhood.com.